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Quote this post and reply to it Post#1 @ 04-01-00 , 12:38 PM


Monday March 27, 11:58 am Eastern Time
Company Press Release
Eastern Smelting & Refining Launches New Interactive Web Site
Same Address www.eastern-smelting.com. New Look!
LYNN, Mass.--(BUSINESS WIRE)--March 27, 2000--Eastern Smelting & Refining Corp., a leading refiner of precious metal scrap, announced today the launch of a new and improved Web site designed to deliver a greater level of service to their customers. The site--www.eastern-smelting.com--offers interactive features that provide Eastern's customers with a window into the company's products and services.

``Our customers have told us that they want timely, up to the minute information about the processing of their metals. Now our Web-savvy customers can review the status of their lots in real time (over a secure network) as their scrap passes through the refining process,'' said Michael T. Gervais, Eastern's vice president of sales and marketing.

Another new feature of the site is a live Chat Service where visitors can receive immediate on-line assistance from Eastern's customer service representatives Monday through Friday from 8:45 a.m. to 5:30 p.m. EST.

Because Eastern's customers are drawn from across the United States and around the world, many have never visited the refining facility. The company's new interactive Web Cam feature allows them to ``tour'' the milling department and one of the melting facilities on line and in real time.

The new Web site also incorporates the most popular features of the previous site including up to the minute market prices for gold, silver, platinum, rhodium, and palladium and company, service, and shipping information.

``Our new Web site is just one of several initiatives currently underway to keep Eastern at the forefront of value and service to the precious metals industry,'' said Gervais.

About Eastern Smelting & Refining

Founded in 1896, Eastern Smelting & Refining is one of the nation's oldest and leading refiners of precious metal scrap. Eastern specializes in processing most forms of scrap, waste, and residue containing gold, silver, platinum, palladium, and rhodium. The company serves such key industries as microelectronics, electronics, defense, photography, dental, jewelry manufacturing, specialty chemicals, fertilizers, catalysts, and mining. With thousands of customers in 20 countries, Eastern has become a vital link in the manufacturing cycle of industrial companies around the world.

Eastern holds both ISO 9002 and ISO 14001 certification. ISO 9002 establishes the standard for a firm's quality processes. ISO 14001 sets the standard for environmental management. ISO certification reinforces the company's long-standing commitment to implement processes and procedures that meet established international standards. For further information please visit the company's web site at www.eastern-smelting.com, or call Jeanne Hill, customer care manager, at 781-309-2015.


--------------------------------------------------------------------------------
Contact:

Eastern Smelting & Refining Corp.
Mike Gervais
1-800 343-0914
mgervais@eastern-smelting.com




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