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| HOME : FORUM : EDUCATION : JEWELRY : Bench Work : Who does repair on invisible set diamonds? |
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Post#1 @
11-26-03
, 09:58 PM
I have a three row princess cut invisible set anniversary ring. I purchased this ring from Bailey, Banks and Biddle. The last diamond in the top row looks out of line and darker than the rest. I honestly don't think it was like this when I purchased it. I take it in every six months for checking and have mentioned it the last two times I was in. I spoke with their jeweler and he said that invisible set diamonds are almost impossible to repair. He thought it would have to go back to the manufacturer for six+ weeks. Next time I was told to keep it clean - almost an insult for someone as anal about cleaning them as I am! Last time they suggested I might want to trade it. What a disappointment - I really love the ring and the look it gives. I emailed the company and have never gotten a response. Customer service rates a 'poor'. Are there any online vendors or jewelers that would consider trying to 'reset' this diamond or that can tell me what might be wrong? |
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Post#2 @
11-26-03
, 10:06 PM
Sorry - I posted this in the wrong place - I don't know how to move it. |
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Post#3 @
11-27-03
, 02:11 AM
MissGotRocks, Invisible set jewelry is almost impossible to mess up unless the mounting is twisted or a stone is broken. If one or a few stones are dark then they may be dirty with something that you can't remove. You need to take this piece to a jeweler who can inspect it with a microscope and see just what's going on and not guess or try to upsell you. Yes, these pieces can be repaired if they are broken, but if it doesn't feel rough, I'd find someone who'll really LOOK at it to find out what the problem is. |
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Post#4 @
11-27-03
, 07:06 AM
I remember seeing an ad in the back of Modern Jeweler Magazine for repairing invisible settings. I will try to track it down for you tomorrow morning. I love the look of those settings and really want one but I am really hard on my jewelry and have concerns that I would batter it to death. Anyway, I will check in the morning. It is beddie byes time in Oz and the magazine is upstairs in my bedroom where DH is sleeping. |
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Post#5 @
11-27-03
, 07:57 AM
Thanks for the info - the stone and ring do not appear to be damaged in anyway - someone said there are wires or guides or something that hold these stones - I thought maybe something like that was behind the stone making it look dark. It is good to hear that it can be fixed - just a matter of finding the right person! 
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Post#6 @
11-28-03
, 02:15 AM
Okay I will preface this with the usual disclaimer - I dont know them and have never used them and can't vouch for their work. I came across this ad in a trade magazine. It says... "Invisible experts specializing in invisible set diamond jewelry * repair* sizing* replace missing stones We have the answer to your problems www.invisibleexperts.com 877 8 expert Signature Jewelry 213 624 6026 617 South Olive St. Suit 302 LA CA 90014 I hope they can help you. |
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Post#7 @
11-28-03
, 06:48 PM
OK, I took the ring back to Bailey, Banks and Biddle for one last try. I spoke to another salesperson and the 'repair manager'. They told me that the stone was out of line and that they would have to send it away for repair as their on- premise jeweler doesn't have the capability to repair it. It will take 3-6 weeks. They suggested that I wait until after the holidays to do this. She said it wouldn't be a problem as the stone is not loose or anything. I guess I will give this a whirl as it is covered under my warranty. I guess my problem is that they don't make me feel real comfortable with their repairs at this point and I really do like the ring and don't want to part with it. However, I guess I don't have to accept it back if I don't think the repair is acceptable. Thanks for the information though; I'll hang onto the name of the company just in case! |
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Post#8 @
11-28-03
, 07:22 PM
I just had a phone call from another jewelry salesperson that I know from another store - she's trying to drum up business for Christmas. I told her about this ring and she said that they have to send it out and take all the stones out and start all over again. She said the stones all have grooves in all four sides and that it all fits together like a jigsaw puzzle. OK, but 3-6 weeks!!! Like I said, it is a beautiful ring but they don't tell you when you buy it what problems you'll have if there is a problem with an invisible set piece!  Live and learn!
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Post#9 @
01-11-04
, 06:25 PM
I know that this is in the wrong place but for the life of me I don't know how to move it! Sorry folks! I took my ring to Bailey, Banks and Biddle yesterday to be left for repair. Three salespeople were huddled around - I really don't think they know what they are going to do. They told me they were going to talk to the jeweler on Monday and call the manufacturer and would let me know by Wednesday what they were going to do. It could be gone for up to six weeks. I find this whole thing ridiculous and I told them so. No one told me that when I purchased the ring. I am so afraid that it won't look right when I get it back. Course I can always trade it in but I LIKE it and don't want to do that. I told them maybe I should just keep it the way it is but they said the stone was getting loose so at my next six months check they would have taken it back anyway. Oh, well, I'll keep my fingers crossed that they will do a good job. Otherwise. . . I don't know what will happen. Seems to me that they should offer me another piece of merchandise if it is not to my liking. Trading up is something I could do on my own - not because the piece is defective. Any other thoughts? |
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Post#10 @
01-11-04
, 10:25 PM
Dear Dave, To the contrary, I really appreciate your candid answer. Unfortunately, I had no idea of the trouble with invisible set jewelery. Bailey, Banks and Biddle did though - they winced as soon as I called their attention to it the first time. They are also apparently not selling any more invisible set jewelery for that reason. I do wear the ring everyday and just wish an honest salesperson would have shared with me the possible problems. I would have probably looked at something else. I'm sure that's not realistic to think on their part, but it could have saved us all alot of aggravation. It will be interesting to see what they come back with. I'm just wondering if the manufacturer will try to send a whole new ring. Under the circumstances, I think the store should do all it can to make this 'right'. That does not include taking 4-6 weeks to fix it. At any rate, I'll let you know what happens. Thanks again for your very honest response - I really appreciate it! |
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Post#11 @
01-18-04
, 09:14 AM
Just an update - after the ring being at the jeweler almost a week I finally called and asked what the status was. It took all day for them to finally tell me that they had sent it back to the manufacturer. They didn't say that in a way that made me think it had been sent already. Days wasted in my opinion. No, they couldn't tell me when I would get it back but said it would be beautiful when it came back. All I can do now is wait and see. . . they sure don't make me feel confident of the outcome. |
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Post#12 @
01-18-04
, 01:49 PM
Fingers crossed. I too love the look but I am sooo hard on my jewelry I know it is just an impossibility for me to properly care for one. However, I think I have found somebody who knows a trick of how to get the look via a different setting method! |
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Post#13 @
01-18-04
, 07:21 PM
Thanks for the crossed fingers Beth. I'll let you know what happens. Do you have pictures of the other setting methods - I would love to see them! |
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Post#14 @
01-19-04
, 01:36 AM
PMing you ... |
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Post#15 @
01-24-04
, 02:47 PM
There may be no need to wait. These rings are manufactured in batches. They might not actually "repair" your ring and send the same one back. You should ask for an immediate replacement ring and let them worry about the repair or non repair etc. Check out the new ring and make sure it looks good. If they do not have an adequate copy or similar ring in stock then ask them to refund your card and contact you when a new ring arrives. Why should you wait while they try and make up for their mistake unless you are absolutely stuck to your old ring and the manufacturer/dealer no longer handles the same design. |
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Post#16 @
01-24-04
, 02:59 PM
I also love the look of these rings and have admired them for a long time. I was told by countless jewelers that they are difficult to repair and would not be a good choice for me since I am very hard on the things I wear. I am so sorry that you are having a problem with this ring. I know how it feels to love a piece and not have it work out. Better the ring than a person though...consider yourself lucky! |
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Post#17 @
01-24-04
, 10:31 PM
Dear Esttorpag, I spoke to the person in charge of repairs. She told me that the ring had been sent back to the manufacturer and that it would take another three weeks to get back - it has already been gone two! I actually thought that the manufacturer would just send another ring. I was kinda glad that they didn't because when I bought this ring mine looked fine and another one like it they had in the case didn't look so good. I have had this ring two years now and they obviously don't carry it anymore. I guess I keep remembering what the other ring looked like and so therefore I have no confidence in this repair. I will, however, wait the three weeks and then go see. I feel like I am going to have a battle on my hands. My feeling at this point is that if I am not completely satisfied with the repair, I am going to ask for store credit in the amount of my purchase to get something else. I don't think they would entertain the idea of a complete refund after all this time. Many thanks for your thoughts - I'll update this thread! |
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Post#18 @
02-19-04
, 05:47 PM
Hi Everyone, Well, I got my ring back from Bailey, Banks and Biddle. It was gone for five weeks as they had to return it to the vendor that made it. I had alot of doubts about what the outcome would be but am happy to report that I am pleasantly surprised! I am going to attempt to attach a picture of the finished product to this post - hope it works! Many thanks to all of you that offered your suggestions, support and good wishes - you guys are the best! |
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Post#19 @
02-19-04
, 05:49 PM
Yeah, it worked! Here's another one - |
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Post#20 @
02-19-04
, 05:50 PM
OK - last one I promise! |
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Re: Who does repair on invisible set diamonds?
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