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Old tiggerlgh
 
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Quote this post and reply to it Post#1 @ 01-10-03 , 12:52 PM


My friend just got engaged and was telling me about her princess cut diamond from Zales and was saying the diamond was almost perfect. When I looked at their web site they only showed diamonds with IS clarity and I color. I was just wondering I don't want to hurt her feelings but I have a funny feeling her diamond (which I have yet to see) is not as perfect as she believes.

Thanks!

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Quote this post and reply to it Post#2 @ 01-10-03 , 12:57 PM


I am inclined to agree with you. Zales may have said that the diamond was "almost perfect." Their definition of "almost" is probably not the same as ours. The diamonds I have seen there are graded by IGI whose staff is trained by the Master Graders Helen Keller, Ray Charles, Jose Feliciano, and Stevie Wonder. I wouldn't expect to see top quality at Zales or any maul store, as we refer to them.


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Quote this post and reply to it Post#3 @ 01-10-03 , 09:49 PM



I speak from personal experience. The Big Z (as I refer to them), does not have nice stuff and if they did, they'd charge 10x what it should cost.

We got my first engagment ring from them, as we were uneducated poor college students. Upon noticing a very obvious scratch on the side of my diamond about 6 months after I got it, I took it in to have then honor their warranty, which said if the diamond scratched or broke, they'd replace it. Ah, but they claimed it had always been there. Now tell me, what girl when she gets her engagement ring, doesn't look at it day and night. No, this was new. They then told me it was an internal inclusion, and didn't I know that no diamonds were perfect? Too bad you could feel the scratch with your fingernail.

Anyways, moral of story. For the most part the Big Z sells low quality diamonds for a high markup and when tested, they fail to honor their warranties. And those IGI certs? Again, pure crap in my opinion.

After the stuff we went through with them, I will never set foot in their stores again. They lie and tell you anything to get you to buy something, but when it comes time for them to honor their words, they tell you they can't help you, unless you want to upgrade and spend twice as much.


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Quote this post and reply to it Post#4 @ 01-11-03 , 01:31 AM


I believe most of the diamonds are pretty bad looking but I have seen some nice settings.

I got my ering from them 10 years ago at the age of 17 with absolutely no idea what is really involved with buying a diamond - my appraisal says it is .34 marguis I/VS2 with surrounding .32 I/I2 - if I remember right the center is a dutchess cut. I don't know how accurate this is but it is totally eye clean and a very white I. I was surprised when I started to educate myself on diamonds how well we actually did for being so young.

Yes most of the stuff is junk and I wouldn't purchase from them knowing what I know now, but I have seen some very nice stones. They do not just carry I clarity but you will probably pay way to much for anything better.

I'm just curious how you would hurt her feelings about her ring?

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Quote this post and reply to it Post#5 @ 01-11-03 , 01:51 AM


Whenever I get frustrated while learning appraising, I always yell to whomever is around to listen, "That's IT! I quit! I'm gonna go sell diamonds at ZALES!"


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Quote this post and reply to it Post#6 @ 01-11-03 , 01:57 AM


Lot of musical talent in that pool of graders


It is possible to find a range of qualities I think .
Good better best
perfect near-pefect nobodys-perfect
Bad Worse Bort
Good Bad Ugly


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Quote this post and reply to it Post#7 @ 01-11-03 , 02:21 AM


I think it is so funny how people are "sold" perfect diamonds everyday. When people tell me that it was almost perfect or perfect I generally don't go into a big lecture. I have before and it usually does nothing but hurt feelings. People want to feel good about what they buy and I have come to the point where I just let them. That is unless I think they really want to know.


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Thats Kind of what I thought
Quote this post and reply to it Post#8 @ 01-11-03 , 11:18 AM


My fiance did a lot of research before he bought my diamond and setting from a local jeweler with a very good reputation.

When I said hurt her feelings is having her find out her diamond is not nearly as "perfect" as she believes it is.

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Quote this post and reply to it Post#9 @ 01-11-03 , 12:04 PM


Someone on DT once said that Zales was in the business of selling financing, not diamonds. How true! Every time I walk in there they ask me if I want to open an account. I told them I pay either cash, or use my MC; I don't need another account. They say, but the store gets credit for opening new accts and there was some discount if I used my Zales card. So the stuff is even more egregiously overpriced for those who don't.

AW GEEZ!


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tig
Quote this post and reply to it Post#10 @ 01-11-03 , 02:22 PM


It is probably not good as you say. But keep your mouth shut.

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tig
Quote this post and reply to it Post#11 @ 01-11-03 , 02:22 PM


It is probably not good as you say. But keep your mouth shut. It might hurt her feelings

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Quote this post and reply to it Post#12 @ 01-11-03 , 09:19 PM


Is it possible to get different quality of diamonds at Zales? Well, Zales is the corporate owner of Bailey Banks and Biddle...

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Quote this post and reply to it Post#13 @ 01-11-03 , 10:16 PM


I was looking at a very pretty GIA F VS1 diamond one time and the price was close enough to negotiate a decent deal, but when the pushy salesman told me that it was a "perfect stone", I took a pass.

I lost confidence in his operation, and I don't like to be played.

When I told him that I was no longer interested since he misrepresented his goods, he got angry and said that I was a "looker and not a buyer".

I spent more than thirty grand that day.

Elsewhere.



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Zales
Quote this post and reply to it Post#14 @ 01-11-03 , 10:52 PM


Where I live, we have a Zales Outlet, which is still nicer than some of the other Outlet Maul Jewelry stores here...

at our Zales, you can look at the new stuff - they rarely have anything over 1c, usually SI quality or less; but, the thing they do have there is the "pre-owned" pieces - mostly trades, I think. They're sold at 70% off retail, no warranty or representations of quality... some of the pieces are old style, but I have seen a couple of anniversary bands I've been considering. Zales puts the DW inside a lot of their bands, the one I've had my eye on is .90, eye clean - even with a loupe, sells for $350... about the only thing I would ever consider there would be the pre owned or other close out (last season, 60% off original retail)... + you still get an extra 10% off with a Zales card. 80% off retail?! What does that say about MAUL prices?!!

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Quote this post and reply to it Post#15 @ 01-12-03 , 02:28 AM


"Most" mall stores, especially the chains are there for the masses, not the discriminating customer. I would be nice to your friend, as her ring is surely very special to her. It could be a touchy subject. There is no doubt at all, period that for whatever price was paid for what she has, she could have had something much nicer if not bought there. With only a few weeks of study, anyone can go into Zales and know more than the majority of their sales force, if not more than all of them. This, I speak from experience, because I can go into Zales and start talking about basic things and I get the deer in the headlights blank stare. Once, they called a manager over, who was a little more knowledgeable than the other salesperson, but not much.


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Quote this post and reply to it Post#16 @ 01-12-03 , 02:19 PM


Tiggerlgh,

Yes, you can get difference levels of quality diamonds at Zales - crap, crappier, crappiest.

Also, I agree with Diver; be nice and polite to your friend about her ring. Obviously, she loves her ring. There's a good chance her diamond is not what she think it is, but there's no need to burst her bubble, and hurt her feelings.


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Re: Zales
Quote this post and reply to it Post#17 @ 01-12-03 , 03:18 PM


Quote:
Originally posted by tinatark
Where I live, we have a Zales Outlet, which is still nicer than some of the other Outlet Maul Jewelry stores here...
prices?!!


Out of curiosity, where is this Zales outlet?

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Quote this post and reply to it Post#18 @ 01-12-03 , 04:57 PM


Her diamond ring is her idea of what perfect is.

Pleae don't burst her bubble. If she finds out, at least it won't be on you!

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Zales Outlet
Quote this post and reply to it Post#19 @ 01-12-03 , 05:16 PM


I've seen the Zales outlet in NY state at Woodbury Commons and in the Lancaster, PA area. I think its a fairly common outlet.

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Outlet
Quote this post and reply to it Post#20 @ 01-12-03 , 05:34 PM


The one I am referring to is Sevierville/Pigeon Forge/Gatlinburg TN area... Actually in Sevierville, but PF and Gatlinburg are more "known"

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Quote this post and reply to it Post#21 @ 01-12-03 , 06:27 PM


I will never mention it to her because I don't want to hurt her fellings. But I was really just wondering if I was wrong in thinking that the diamond probably is not a perfect as she thinks it is. As long as she is happy with it so am I.

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outlet
Quote this post and reply to it Post#22 @ 01-13-03 , 01:54 PM


There is also one in Wrentham, MA. Have never been inside . . .now the Movado outlet in the same complex is a different story--good deals on last season's Coach watches!

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Quote this post and reply to it Post#23 @ 01-16-03 , 06:45 PM


I actually work at Zales part time and I have to admit - they sell crappy diamonds. About 95% of the diamonds are SI2 and lower (majority are I1-I3) and H - K in color (keep in mind that they are IGI certs and appear far worse than some are graded). HOWEVER we DO have 1 ring that has VVS1, E color and it is beautiful - although terribly overpriced. Another is a 3 stone emerald cut ring with VS1, F color and that is a looker too. VERY seldom do we get "quality" stones in the engagement rings, and when we do, they're SO outrageously $$$ that nobody buys them .

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