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Old NPitz14
 
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Blue Nile Ruins My Engagement Party
Quote this post and reply to it Post#1 @ 12-11-09 , 06:21 PM


I've been waiting for this day my entire life... tomorrow night I have a surprise engagement party planned. Rachel, my fiance to, her family flew into Chicago from LA for the big night.

After a long search, I finally nailed down and ordered the engagement ring on Monday, then received an email confirmation and had a follow-up call with a Sales Rep. All was set, the ring was to arrive today. This morning I went to track the delivery only to be told that the order had been canceled. Someone apparently decided to cancel my order without speaking to me.

How does Blue Nile resolve this? They tell me they can ship a different ring out that costs $3K MORE! I get upsold? At the moment I am totally deflated and not sure what to tell everyone who has make the effort to be there tomorrow night... let alone our families.

More so, I was SO EXCITED. Now, no ring.

Thanks a lot Blue Nile... and thank you so much for suggesting I pay you more money as a resolve. Impressive.

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Re: Blue Nile Ruins My Engagement Party
Quote this post and reply to it Post#2 @ 12-11-09 , 06:46 PM


Hi! So sorry to hear about your problem. What are you going to use as a stand-in for the party?


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Re: Blue Nile Ruins My Engagement Party
Quote this post and reply to it Post#3 @ 12-12-09 , 01:09 PM


What did you order from them?


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Quote this post and reply to it Post#4 @ 12-14-09 , 03:09 AM


Hey really sad to know this.. after all it was set for special day. But why did they canceled your order

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Re: Blue Nile Ruins My Engagement Party
Quote this post and reply to it Post#5 @ 12-16-09 , 03:17 AM


Really unfortunate that such a reputed retailer could mix up an order like this

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Re: Blue Nile Ruins My Engagement Party
Quote this post and reply to it Post#6 @ 12-16-09 , 09:12 PM


So what happened ? Did you end up getting engaged ?


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Sorry
Quote this post and reply to it Post#7 @ 12-20-09 , 06:19 PM


Sorry to hear of your unfortunate situation. It just goes to show that even the most reputable companies can still screw things up properly sometimes.

Let us know how it worked out for you.

Cheers

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Re: Blue Nile Ruins My Engagement Party
Quote this post and reply to it Post#8 @ 12-25-09 , 05:59 PM


Sorry to hear that brother. I like blue nile, I think their deals are great.

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